Shipping Policy

We are committed to providing the best shipping options for our global customers, no matter where you are. Every day, we serve hundreds of customers and strive to ensure the highest level of service.

At Lusailstore, we value every customer. Our top priority is to ensure that items are delivered to our customers as quickly as possible. Typically, you can expect to receive your order within 7-25 working days from the date of purchase.

Shipping Process

Currently, we are unable to provide international shipping services to countries in Africa.

If you choose to calculate shipping costs directly, we will calculate the shipping costs for your order directly. You can view the shipping costs at checkout.

Processing

We usually require 1-3 working days to process your order. Please note that holidays and weekends are not included. For pre-ordered items, our processing time may be longer. Please refer to our pre-order page for more detailed information.

Shipping

It takes approximately 9 to 21 working days for the shipment to reach the destination country/region.

If your package does not arrive promptly, please contact our support team at support@lusailstore.com within 6 months of shipment. Our representative will respond to you within 24 hours. Please note that we may not accept overdue requests. Thank you for your understanding.